9 times out of 10 it’s because you have used the wrong tag that is associated with that game. This is why it is REALLY important that you check which tags are being used for your key before creating content. You can find out which tags to use by clicking the ‘View Key’ button in your Keys page. 

At other times, our system has probably not picked it up yet, so try waiting a day or two. If it's been a few days, we might have missed your coverage. In that case, get in touch with all the details you can and we can try find out a fix!

If the tags for the game are wrong or don’t make sense, you can make tag suggestions for that game. When you suggest tags, it doesn’t just fix the coverage for you, but for EVERYONE on Keymailer. How great! If you want to see how, scroll down and read the FAQ ‘WHAT ARE TAG SUGGESTIONS AND HOW DO I USE THEM?’.